Effective Date: 10/9/2025
Website: https://thebumpserum.com

At The Bump Serum, we stand behind the quality and effectiveness of our products. Your satisfaction means everything to us. If you are not completely happy with your purchase, we offer a simple, fair, and customer-friendly policy designed to resolve issues quickly — while maintaining reasonable safeguards against misuse or fraud.

1. 14-Day Satisfaction Guarantee (Returnless Refund)

If you are not satisfied with The Bump Serum within 14 days of delivery, we will issue a full refund—no return required.

• You may keep, discard responsibly, or donate the product to someone who might benefit from it.
• Refunds will be processed to your original payment method within 5–7 business days after your request is approved.
• To qualify, the product must have been purchased directly from thebumpserum.com or our verified retail partners (Amazon, Walmart, or AAFES).

How to request:
Contact us at [support@thebumpserum.com] within 14 days of receiving your order. Please include your order number, proof of purchase, and a brief explanation so we can improve future formulations and service.

2. Damaged or Defective Products (Returnless Exchange)

If your product arrives damaged, leaking, or defective, we will replace it at no cost—no return required.

• You may keep or safely discard the damaged product.
• Simply email [support@thebumpserum.com] within 7 days of delivery with your order number and clear photos of the issue.
• Once verified, a free replacement will be sent within 3–5 business days.

3. Unopened & Unused Items (Standard Return)

If your product is unopened and unused, you may return it for a full refund within 30 days of purchase.

• Contact [support@thebumpserum.com] to request a prepaid return label — you will not pay return shipping.
• Refunds are issued to your original payment method once the return is received and inspected.

4. Exclusions & Fair Use

To ensure fairness and prevent abuse:

• Refunds and exchanges are limited to one claim per household or customer per 90 days.
• Orders placed through unauthorized resellers or third-party marketplaces are not eligible for refunds or exchanges.
• We reserve the right to deny refunds or replacements in cases of suspected misuse, fraudulent claims, or excessive refund requests.

5. How Refunds Are Processed

Once approved, refunds are issued within 5–7 business days to your original payment method. Processing time may vary depending on your bank or credit card provider.

6. Questions or Assistance

We are here to help.
📧 Email: [support@thebumpserum.com]
🌐 Website: https://thebumpserum.com